Frequently asked Questions
If you have any further questions please email them to us

What about the quality of your work?
All work is carried out to SO 9001 certification

You must use cheap product?
All products are from Global suppliers and are all All materials we use are CE-certified

Are there any extra charges?
No we do not charge for casting models

How long is your turnaround on work?
We need 10 working days from receipt of work

Can I send test cases?
Yes! We encourage you to send test cases so you can thoroughly evaluate our service.

How do you handle remakes?
This rarely happens but when it does, remakes are handled on a case-by-case basis. If you would like us to remake a product, please send the original case with a new impression and an explanation of the specific problem. We will remake the case at no charge regardless of fault

How much could I save by using Dentaltec?
We believe 50% off your lab bill

What does ISO 9001 certification mean?
When the large majority of products or services in a particular business or industry sector conform to International Standards, a state of industry-wide standardization can be said to exist. This is achieved through consensus agreements between national delegations representing all the economic stakeholders concerned - suppliers, users, government regulators and other interest groups, such as consumers. They agree on specifications and criteria to be applied consistently in the classification of materials, in the manufacture and supply of products, in testing and analysis, in terminology and in the provision of services. In this way, International Standards provide a reference framework, or a common technological language, between suppliers and their customers - which facilitates trade and the transfer of technology.